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Poor service at a family celebration

Это задание на формальное письмо. Возьмите приветствие, концовку и план по абзацам ниже, напишите письмо на таймере за 20 минут, а потом сравните с образцом на band 8.

WRITING TASK 1

You should spend about 20 minutes on this task.

You held a family celebration at a local restaurant, but the service was very poor.

Write a letter to the restaurant owner. In your letter

  • describe what went wrong during the meal
  • explain why you were disappointed
  • say what you would like the restaurant to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Это тренировочный вопрос в стиле экзамена, его написал GoPrep. Официальным вопросом IELTS он не является.

План письма

Начните с
Dear Sir or Madam,
Закончите
Yours faithfully,

Письмо, которое начинается с Dear Sir or Madam, заканчивается Yours faithfully и вашим полным именем.

  1. 1НачалоЕсли нужно, скажите, кто вы, и объясните, зачем пишете.
  2. 2Абзац 1Describe what went wrong during the meal
  3. 3Абзац 2Explain why you were disappointed
  4. 4Абзац 3Say what you would like the restaurant to do
  5. 5ОкончаниеСкажите, чего вы ждёте дальше, и закончите письмо.

Напишите на время

Первые несколько минут потратьте на план, потом пишите.

20:00

0 слов из минимума 150

Ответ остаётся только на этой странице. Скопируйте его, прежде чем уйти.

Образец письма на band 8

Сначала напишите свой ответ, потом сравните: как образец отвечает именно на этот вопрос, что делает каждый абзац и какие фразы можно взять себе.

Показать образец письма (187 слов)

Dear Sir or Madam,

I am writing to complain about the service we received at your restaurant on Saturday evening, when my family gathered to celebrate my parents' fortieth wedding anniversary. We had booked a table for twelve two weeks in advance.

Unfortunately, almost everything went wrong. We waited forty minutes before anyone took our order, and the main courses arrived at different times, so some of us were finishing while others had not started. My father's dish was also cold, and when we pointed this out, the waiter was rude and simply walked away.

We were very disappointed because this was a special occasion that we had planned carefully. Instead of a relaxed, happy evening, we felt ignored and embarrassed in front of our guests, some of whom had travelled a long way. We had expected much better from a restaurant with such a good reputation.

I would like you to apologise to my family and refund at least half of the bill, which came to 280 pounds. I would also appreciate it if you could speak to your staff about this.

Yours faithfully,
Maria Santos

Ключевые фразы

ФразаЗначение
I am writing to express my dissatisfaction withsay formally that you are unhappy about something
I would like to draw your attention tomake someone notice a problem
This is completely unacceptable.state firmly that the situation is not good enough
I expect a full refund / prompt resolution.say clearly what you want to happen
I look forward to hearing from you at your earliest convenience.polite formal ending asking for a quick reply
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