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Poor service at a family celebration

Gunakan salam pembuka, penutup, dan rencana paragraf di bawah untuk surat formal ini, tulis dengan timer 20 menit, lalu bandingkan dengan contoh surat band 8.

WRITING TASK 1

FormalKeluhan

You should spend about 20 minutes on this task.

You held a family celebration at a local restaurant, but the service was very poor.

Write a letter to the restaurant owner. In your letter

  • describe what went wrong during the meal
  • explain why you were disappointed
  • say what you would like the restaurant to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Soal latihan ini ditulis oleh GoPrep dengan gaya ujian. Ini bukan soal resmi IELTS.

Rencanakan suratmu

Mulai dengan
Dear Sir or Madam,
Akhiri dengan
Yours faithfully,

Surat yang dimulai dengan Dear Sir or Madam diakhiri dengan Yours faithfully, lalu nama lengkapmu.

  1. 1PembukaSebutkan siapa dirimu jika perlu, dan alasan kamu menulis.
  2. 2Paragraf 1Describe what went wrong during the meal
  3. 3Paragraf 2Explain why you were disappointed
  4. 4Paragraf 3Say what you would like the restaurant to do
  5. 5PenutupSebutkan apa yang kamu harapkan terjadi selanjutnya, lalu tutup suratnya.

Tulis dengan batas waktu

Gunakan beberapa menit pertama untuk membuat rencana, lalu mulai menulis.

20:00

0 kata dari minimal 150

Jawabanmu hanya ada di halaman ini. Salin sebelum kamu meninggalkannya.

Contoh surat band 8

Tulis jawabanmu sendiri dulu, lalu bandingkan: bagaimana contoh ini menjawab soal yang persis sama, apa fungsi setiap paragraf, dan frasa mana yang bisa kamu pakai.

Tampilkan contoh surat (187 kata)

Dear Sir or Madam,

I am writing to complain about the service we received at your restaurant on Saturday evening, when my family gathered to celebrate my parents' fortieth wedding anniversary. We had booked a table for twelve two weeks in advance.

Unfortunately, almost everything went wrong. We waited forty minutes before anyone took our order, and the main courses arrived at different times, so some of us were finishing while others had not started. My father's dish was also cold, and when we pointed this out, the waiter was rude and simply walked away.

We were very disappointed because this was a special occasion that we had planned carefully. Instead of a relaxed, happy evening, we felt ignored and embarrassed in front of our guests, some of whom had travelled a long way. We had expected much better from a restaurant with such a good reputation.

I would like you to apologise to my family and refund at least half of the bill, which came to 280 pounds. I would also appreciate it if you could speak to your staff about this.

Yours faithfully,
Maria Santos

Frasa kunci

FrasaArti
I am writing to express my dissatisfaction withsay formally that you are unhappy about something
I would like to draw your attention tomake someone notice a problem
This is completely unacceptable.state firmly that the situation is not good enough
I expect a full refund / prompt resolution.say clearly what you want to happen
I look forward to hearing from you at your earliest convenience.polite formal ending asking for a quick reply

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