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Complaint about a faulty laptop

Gunakan salam pembuka, penutup, dan rencana paragraf di bawah untuk surat formal ini, tulis dengan timer 20 menit, lalu bandingkan dengan contoh surat band 8.

WRITING TASK 1

FormalKeluhan

You should spend about 20 minutes on this task.

You bought a laptop from an online shop, but it stopped working after two weeks.

Write a letter to the company's customer service manager. In your letter

  • describe the fault with the laptop
  • explain what you have already done to solve it
  • say whether you want a repair or a refund

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Soal latihan ini ditulis oleh GoPrep dengan gaya ujian. Ini bukan soal resmi IELTS.

Rencanakan suratmu

Mulai dengan
Dear Sir or Madam,
Akhiri dengan
Yours faithfully,

Surat yang dimulai dengan Dear Sir or Madam diakhiri dengan Yours faithfully, lalu nama lengkapmu.

  1. 1PembukaSebutkan siapa dirimu jika perlu, dan alasan kamu menulis.
  2. 2Paragraf 1Describe the fault with the laptop
  3. 3Paragraf 2Explain what you have already done to solve it
  4. 4Paragraf 3Say whether you want a repair or a refund
  5. 5PenutupSebutkan apa yang kamu harapkan terjadi selanjutnya, lalu tutup suratnya.

Tulis dengan batas waktu

Gunakan beberapa menit pertama untuk membuat rencana, lalu mulai menulis.

20:00

0 kata dari minimal 150

Jawabanmu hanya ada di halaman ini. Salin sebelum kamu meninggalkannya.

Contoh surat band 8

Tulis jawabanmu sendiri dulu, lalu bandingkan: bagaimana contoh ini menjawab soal yang persis sama, apa fungsi setiap paragraf, dan frasa mana yang bisa kamu pakai.

Tampilkan contoh surat (178 kata)

Dear Sir or Madam,

I am writing to complain about a laptop I bought from your website on 3 March, order number 48213. It worked perfectly at first, but two weeks later the screen began to flicker and then went completely black. Since then the computer has refused to start, even when connected to the charger.

I have already tried everything I could to solve the problem. I followed the troubleshooting guide on your website, updated the software and left the battery to charge overnight, but nothing changed. I also called your helpline twice and was told each time that someone would phone me back, but nobody has.

Because I need the laptop for my university studies, I would prefer a replacement or a full refund rather than a repair, which could take weeks. However, if a replacement is not available, I would accept a refund of the full price of 640 pounds.

Please confirm in writing how you intend to resolve this matter. I would be grateful for a reply within a week.

Yours faithfully,
Kamila Nurlanova

Frasa kunci

FrasaArti
I am writing to express my dissatisfaction withsay formally that you are unhappy about something
I would like to draw your attention tomake someone notice a problem
This is completely unacceptable.state firmly that the situation is not good enough
I would be grateful if you could look into the matter.politely ask someone to investigate
I look forward to hearing from you at your earliest convenience.polite formal ending asking for a quick reply

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