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Complaint about a dirty hotel room

Gunakan salam pembuka, penutup, dan rencana paragraf di bawah untuk surat formal ini, tulis dengan timer 20 menit, lalu bandingkan dengan contoh surat band 8.

WRITING TASK 1

FormalKeluhan

You should spend about 20 minutes on this task.

You stayed in a hotel last weekend and your room was not clean when you arrived.

Write a letter to Mr Henderson, the hotel manager. In your letter

  • describe the condition of the room
  • explain what the staff did when you told them
  • say what you would like the hotel to do now

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Mr Henderson,

Soal latihan ini ditulis oleh GoPrep dengan gaya ujian. Ini bukan soal resmi IELTS.

Rencanakan suratmu

Mulai dengan
Dear Mr Henderson,
Akhiri dengan
Yours sincerely,

Surat untuk orang yang namanya kamu ketahui diakhiri dengan Yours sincerely, lalu nama lengkapmu.

  1. 1PembukaSebutkan siapa dirimu jika perlu, dan alasan kamu menulis.
  2. 2Paragraf 1Describe the condition of the room
  3. 3Paragraf 2Explain what the staff did when you told them
  4. 4Paragraf 3Say what you would like the hotel to do now
  5. 5PenutupSebutkan apa yang kamu harapkan terjadi selanjutnya, lalu tutup suratnya.

Tulis dengan batas waktu

Gunakan beberapa menit pertama untuk membuat rencana, lalu mulai menulis.

20:00

0 kata dari minimal 150

Jawabanmu hanya ada di halaman ini. Salin sebelum kamu meninggalkannya.

Contoh surat band 8

Tulis jawabanmu sendiri dulu, lalu bandingkan: bagaimana contoh ini menjawab soal yang persis sama, apa fungsi setiap paragraf, dan frasa mana yang bisa kamu pakai.

Tampilkan contoh surat (182 kata)

Dear Mr Henderson,

I stayed at your hotel last weekend, in room 214, and I am writing to complain about the condition of the room when I arrived on Friday evening. I had been looking forward to a relaxing break, but I was disappointed from the moment I opened the door.

The carpet was covered in crumbs, the bathroom floor was wet, and the bed had not been changed, because I found long hairs on the pillows. There was also a strong smell of smoke, although I had booked a non-smoking room.

When I went to reception, the young man on duty simply said that the cleaners had left for the day and offered me a towel. He did not apologise, and I was moved to another room only after waiting more than an hour. By then, I had missed my dinner reservation.

I would therefore like a refund of at least half of the cost of my stay, which was 220 pounds, together with a written apology. I hope you will also look into how this happened.

Yours sincerely,
Omar Hassan

Frasa kunci

FrasaArti
I would like to draw your attention tomake someone notice a problem
This is completely unacceptable.state firmly that the situation is not good enough
I would be grateful if you could look into the matter.politely ask someone to investigate
I expect a full refund / prompt resolution.say clearly what you want to happen
I look forward to hearing from you at your earliest convenience.polite formal ending asking for a quick reply

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