Vositaga o‘tish

Complaint about a faulty laptop

Bu formal xat uchun quyidagi murojaat, yakun va xatboshilar rejasidan foydalaning, 20 daqiqalik taymer bilan yozing, so‘ng band 8 namunaviy xat bilan solishtiring.

WRITING TASK 1

RasmiyShikoyat

You should spend about 20 minutes on this task.

You bought a laptop from an online shop, but it stopped working after two weeks.

Write a letter to the company's customer service manager. In your letter

  • describe the fault with the laptop
  • explain what you have already done to solve it
  • say whether you want a repair or a refund

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Bu mashq savolini GoPrep imtihon uslubida yozgan. U rasmiy IELTS savoli emas.

Xatingizni rejalashtiring

Shunday boshlang
Dear Sir or Madam,
Shunday yakunlang
Yours faithfully,

Dear Sir or Madam bilan boshlangan xat Yours faithfully va to‘liq ismingiz bilan tugaydi.

  1. 1KirishKerak bo‘lsa, kim ekaningizni ayting va nima uchun yozayotganingizni tushuntiring.
  2. 2Xatboshi 1Describe the fault with the laptop
  3. 3Xatboshi 2Explain what you have already done to solve it
  4. 4Xatboshi 3Say whether you want a repair or a refund
  5. 5YakunKeyin nima bo‘lishini xohlashingizni ayting va xatni yakunlang.

Vaqtga qarab yozing

Dastlabki bir necha daqiqada reja tuzing, keyin yozing.

20:00

0 so‘z (kamida 150)

Javobingiz faqat shu sahifada qoladi. Sahifadan chiqishdan oldin uni nusxalab oling.

Band 8 namunaviy xat

Avval o‘z javobingizni yozing, keyin solishtiring: namuna aynan shu savolga qanday javob beradi, har bir xatboshi qanday vazifani bajaradi va qaysi iboralarni o‘zingizga olishingiz mumkin.

Namunaviy xatni ko‘rsatish (178 so‘z)

Dear Sir or Madam,

I am writing to complain about a laptop I bought from your website on 3 March, order number 48213. It worked perfectly at first, but two weeks later the screen began to flicker and then went completely black. Since then the computer has refused to start, even when connected to the charger.

I have already tried everything I could to solve the problem. I followed the troubleshooting guide on your website, updated the software and left the battery to charge overnight, but nothing changed. I also called your helpline twice and was told each time that someone would phone me back, but nobody has.

Because I need the laptop for my university studies, I would prefer a replacement or a full refund rather than a repair, which could take weeks. However, if a replacement is not available, I would accept a refund of the full price of 640 pounds.

Please confirm in writing how you intend to resolve this matter. I would be grateful for a reply within a week.

Yours faithfully,
Kamila Nurlanova

Asosiy iboralar

IboraMa’nosi
I am writing to express my dissatisfaction withsay formally that you are unhappy about something
I would like to draw your attention tomake someone notice a problem
This is completely unacceptable.state firmly that the situation is not good enough
I would be grateful if you could look into the matter.politely ask someone to investigate
I look forward to hearing from you at your earliest convenience.polite formal ending asking for a quick reply

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