Dear Sir or Madam,
I am writing to request a refund for two tickets that I bought through your website for the concert by the Riverside Orchestra at the City Arena on 14 June. My booking reference is TK-77215, and I paid 120 pounds in total on 2 April.
Last week I received an email saying that the concert has been cancelled because of problems with the venue. Unfortunately, I cannot attend the replacement concert on 20 September, since I will be working abroad, so I do not wish to keep the tickets or exchange them.
I would therefore like a full refund, including the booking fee of 8 pounds. I would prefer the money to be returned to the debit card I used for the original payment, as I do not need a voucher.
Could you please confirm that you have received my request and tell me how long the refund will take? I would be grateful for a prompt reply.
Yours faithfully,
Jamal Idrisov