Use the greeting, sign-off and paragraph plan below for this formal letter, write it on a 20-minute timer, then compare it with a band-8 model letter.
You should spend about 20 minutes on this task.
A concert you had bought tickets for has been cancelled, and you would like your money back.
Write a letter to the ticket company. In your letter
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
GoPrep wrote this practice question in the style of the exam. It is not an official IELTS question.
A letter that begins Dear Sir or Madam ends Yours faithfully, followed by your full name.
Spend the first few minutes planning, then write.
0 words of 150 minimum
Your answer stays on this page only. Copy it before you leave.
Write your own answer first, then compare: how it answers the exact question, what each paragraph does, and which phrases you could borrow.
Dear Sir or Madam,
I am writing to request a refund for two tickets that I bought through your website for the concert by the Riverside Orchestra at the City Arena on 14 June. My booking reference is TK-77215, and I paid 120 pounds in total on 2 April.
Last week I received an email saying that the concert has been cancelled because of problems with the venue. Unfortunately, I cannot attend the replacement concert on 20 September, since I will be working abroad, so I do not wish to keep the tickets or exchange them.
I would therefore like a full refund, including the booking fee of 8 pounds. I would prefer the money to be returned to the debit card I used for the original payment, as I do not need a voucher.
Could you please confirm that you have received my request and tell me how long the refund will take? I would be grateful for a prompt reply.
Yours faithfully,
Jamal Idrisov
| Phrase | Meaning |
|---|---|
| I am writing to enquire about | formally ask for information on a topic |
| I would be most grateful if you could | very polite way of asking for something |
| Could you please let me know whether | polite indirect question |
| I would appreciate it if you could send me | polite request for something to be sent |
| Thank you for your time and consideration. | polite closing line |
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Look up the IELTS score a university asks for, with the source.